About the experience
What can I expect from the event?
“Hotel Floria: Check-in with Sanrio characters” is an immersive media art exhibition featuring the beloved Sanrio characters.
Step into a dreamlike journey with Hello Kitty, My Melody, Kuromi, and more—brought to life through d’strict’s signature artistic visuals.
From check-in to check-out, visitors move through a series of themed rooms, each filled with emotional light, color, and magical photo zones that turn every moment into a lasting memory.
Where is the experience located?
The experience will be held at MPX Gallery, located at L3, IFC Mall (Seoul International Financial Center, 10 Yeouido-dong, Yeongdeungpo-gu, Seoul, Korea). Follow the moving walkway next to Exit 3 of Yeouido Station for 515 meters to reach IFC Mall. The venue is located on South L3.
Does the experience take place in an indoor or outdoor venue?
This experience is held indoors in an air-conditioned venue.
How long does the experience last?
For you to have an estimate, people usually spend 60-90 minutes at this experience. Please be aware that during peak times, such as weekends, there may be a wait for admission; this is to ensure everyone’s safety and provide a comfortable viewing experience. We recommend factoring this into your plans, as waiting times may affect the total duration of your visit.
Will food and beverage be available on site for purchase?
There is no food or beverage area inside the gallery. Please use the dining options available within IFC Mall.
Is there parking available?
You can use the IFC Mall parking lot, with free parking available for 1 to 5 hours depending on your purchase amount.
Visitors who purchase exhibition tickets are eligible for parking discounts—just show your QR code if you bought online, or check with the ticket booth if you purchased on-site.
Will there be additional sessions?
Unfortunately, we cannot guarantee there will be extra dates. Please refer to the experience page for updated information on availability, as those are the confirmed dates and timings.
Is there virtual reality?
This experience does not have virtual reality.
Is there a dress code?
There's no defined dress code for this experience; a casual look will be fine.
Will there be merchandise for sale?
Limited-edition Hotel Floria merchandise (such as keyrings, plush toys, and mystery boxes) will be available for purchase on-site.
Are there any complimentary souvenirs available for visitors?
Yes, all visitors will receive a small complimentary souvenir. (Details will be available on-site.)
About tickets
Can I purchase tickets at the door?
We will have a box office on site. However, tickets may be sold out by the time you arrive at the event, so we highly recommend you book your tickets in advance in order to guarantee your spot. You can purchase tickets in the Fever App (available on Google Play and the Apple App Store) or on the Fever website.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.
Do I need to print my ticket?
You can find your ticket in the "Tickets" section of the Fever app (available on Google Play and the Apple App Store). Please remember to log in with the same login method used to make the purchase. You will also find your QR code in your purchase confirmation email.
I can't find my ticket. What should I do?
You can view your ticket in the Fever app, within the “Tickets” section. If you don't have the app installed, you can download it from Google Play and the Apple App Store). Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.
Can I change the date of my ticket? Are refunds allowed?
Cancellations for unvalidated tickets are allowed up to 24 hours before the final valid date of your ticket; please check your ticket or confirmation email for exact validity details.
If you need assistance with the cancellation, please Contact us directly, making sure to include the ticket ID associated with your purchase.
For more information, you can consult our T&Cs.
For tickets purchased on-site, please inquire at the ticket booth.
About access to the event
When should I arrive at the experience?
Your ticket grants access to the experience during opening hours on your selected date; check the event page for current opening times. Please be aware that during peak times, such as weekends, there may be a wait for admission; this is to ensure everyone’s safety and provide a comfortable viewing experience. We recommend factoring this into your plans, as waiting times may affect the total duration of your visit.
Can I bring animals? Are service dogs allowed?
Unfortunately, no pets are allowed in this event’s location, though we do welcome service animals.
Is the venue accessible?
The exhibition space includes wheelchair-accessible pathways and ramps, so guests using wheelchairs are welcome to enter.
However, please note that due to the nature of the exhibition—featuring various props and dimly lit areas—some parts of the experience may be limited.
What are the prohibited items at the experience?
Food, drinks, tripods, large shopping bags and strollers are not permitted inside the exhibition. Please finish any beverages before entering. Since we’re unable to store these items at the venue, we recommend using the storage lockers available in IFC Mall.
Is the experience accessible for deaf/visually impaired people?
The hearing impaired will be able to enjoy this experience as it is mostly visual; however, we do not recommend this event for visually impaired people.
Are carer tickets available for visitors with disabilities?
Yes, a discounted ticket is available for one accompanying caregiver. For more details, please inquire at the on-site ticket booth.
Are there chairs available? Can I be seated during the experience/exhibition?
This is a walkthrough experience, so there won't be any seating available.
Will restrooms be available on site?
We recommend visiting the restrooms in IFC Mall before you enter the exhibition.
Can I take photos or record the experience?
Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.
Is there a Lost & Found?
We would recommend asking the staff at the venue if they have found your belongings. If you cannot ask them on site, please contact us at +82-2-6137-5266.
Is coat check available?
Unfortunately, this venue has no coat check. We kindly ask that you use the storage lockers available inside IFC Mall.
Is there an age requirement?
The exhibition is open to all ages, and children under 36 months may enter free of charge! (Example: If you visit on June 13, 2025, only children born on or after July 1, 2022, will be eligible for free admission)
Please note that strollers are not permitted inside due to narrow walkways and visitor flow, and minors must be accompanied by an adult. There is also no designated storage area for strollers, as leaving them outside the venue may obstruct nearby store entrances. We appreciate your understanding.
Will there be an audio guide?
Unfortunately, this experience does not include an audio guide.
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